We are having to increase our fees to 35% because of the business not being financially viable at 30%. Our hard working and modestly paid staff have had pay cuts in some months.
But there is no risk to customers because fees only become due if and when we win your case. If we do not win you pay nothing at all. And if we win a case with no money in it then there is also nothing to pay. This is because we only charge people who we know have the money to pay, because we have got it for them. So everyone still gets at least 65% of a sum they wouldn't have otherwise got.
We remain not for profit and money raised is for running the business. We have no other income except for fees income. Unlike many of our competitors we do not have a minimum charge. We also never demand money up front, or at any other point than when there is a pot to charge against.
We do not have executive salaries and pensions, unlike many registered charities (particularly national disability charities) who typically pay senior staff as the absolute priority, even when cutting services.
No customer who has signed a fees agreement at a lower rate is affected.