Please see our Facebook and Instagram pages where you will find examples of our work.
You can also find feedback on our service on Google Reviews .
And here is a film that includes footage of our Director tackling benefits sanctions in Salford. It opens with a victim of an unlawful benefits removal describing his shattering experience.
If you like data, you may be interested in our social security Performance Monitoring Data.
This shows the total value of social security financial gains to customers was £1,463,194 with £27,660 charged in fees in 2019/20. The totals are based on the total lifetime value of the award. The fees are totals charged against arrears but the financial gains are also projected into the future. This reflects our work to make the case for longer PIP awards. If we only published arrears as financial gains it would serve as a perverse incentive to take longer to resolve cases to build up arrears. Whereas we resolve cases as rapidly as we can - often without needing the full social security appeals journey.
Since publishing our last performance monitoring data as above our total gains for the following year - 2020/21 - improved to £2,707,200 with £56,496 charged in fees. The figures for the benefits raised are the total lifetime of the award. Fees are 30% of arrears only. Whereas the benefits for the claimant project into the future. No passported gains are included so the real benefits to customers are higher.
And here is a 2025 KDR case example.
A Kester Disability Rights (KDR) client has received a £32,000 payout of Personal Independence Payment (PIP) arrears from the DWP.
Profoundly deaf Ann Baker (76) was receiving only the standard daily living rate when she approached KDR for advice on whether that was correct. KDR advised that, due to Ann being profoundly deaf and dependent on a hearing dog for her mobility, she should have been getting the enhanced rate of both components. This was important advice for Ann due to the costs of keeping her hearing dog, Darla, and other expenses arising from her disability.
KDR identified that Ann was on the wrong rate of PIP because of errors dating back to her transfer from Disability Living Allowance (DLA) in 2016.
Initially the DWP was willing to correct only the daily living rate which resulted in over £10,000 of arrears by a decision of 30 November 2025.
But KDR assisted Ann to appeal the decision to correct only the daily living award. And a tribunal hearing her case by video with communication support on 30 October 2025 allowed her appeal for the enhanced mobility rate. This resulted in a £32,000 payout from the DWP with payments of the enhanced rate of both components awarded indefinitely into the future. This was on the basis she required her hearing dog and / or help from another person on all journeys for her to be able to carry them out safely.
KDR Director, Kester Dean, said, “When PIP was launched the DWP struggled to implement it properly for a number of years, particularly in respect of deaf claimants. This resulted in a legacy of errors. Where claimants are prevented getting the correct level of PIP due to glaring errors by officials those errors stand to be corrected. In this case the error was ignoring that Ann needed her hearing dog for her mobility. Because of the special rules applying to DLA to PIP transfers we were able to get Ann the mobility component even though she was beyond retirement age, which is not normally possible”.
Ann said, “I could not have dreamed to have done this myself, and without the input of Zoe and Kester, and the professionalism of Kester Disability Rights fighting my case would have achieved such fantastic results not once but twice. Kester had provided such clear, professional, and accurate relevance of the points in their submissions, the tribunal found the appeal right in full and would back date that claim back to the original date of 2016.
Kester Disability Rights explained everything at every step, even when I was convinced that it was taking so long, that it was not going to fall in my favour. I would never hesitate to recommend Kester Disability Rights to anyone who feels they have a case with D.W.P to contact them, and get an opinion from,
The Disability Rights Specialists”.
