Equality Act reasonable adjustments for PIP

Akim was summonsed for a Personal Independence Payment (PIP) personal reassessment*. He is 19 and has severe learning disability. He was also awaiting the latest round of surgery associated with the hole in his heart that he was born with.

Akim’s mother explained to the DWP’s assessments agent that he was unable to attend and so needed a postponement of the reassessment process. This request was refused with the DWP’s agent demanding attendance for personal assessment prior to surgery appointments, which was too much for Akim.

Kester Disability Rights wrote to the DWP explaining that Akim required reasonable adjustments to the PIP reassessments regime because of his disability. These were a file review on the basis of specialist medical evidence and, if a personal assessment was genuinely needed, that it should be done by telephone with Akim’s mother.

The DWP completed the reassessment without a personal assessment and increased Akim to the highest rate of both components of PIP when previously he was getting the standard rates.

  • This case pre-dates the lock-down. All PIP personal assessments are now by telephone.


Kester Disability Rights Ltd., The Archway Centre, 6 New Road, Ludlow SY8 2NX. Registered in England number 11917856.