£1, 463,194 was raised for claimants by Kester Disability Rights Ltd in its first full year of operations. Our annual accounts show this in relation to the company's income. A total of £27,660 in fees was charged over the 51 cases where lump sums were obtained such as to trigger a charge from KDR. The remaining KDR income came from training and consultancy.
In round figures, claimants paid £1 for every £52 gained. This is worked out over the life-span of the award to give an accurate reflection of costs versus benefits. The average charge per case is £542.
Charging claimants for services is not something I ever wanted to get into, having worked all my previous working life where I didn't have to charge. However, the charities I worked for were never able to offer a good enough service and invariably rationed services due to lack of income.
The KDR charging model means that the service is sustainable. Also more can be done without the political constraints frequently at work in charities. By being entirely independent KDR is able to challenge the DWP and other organisations in a more robust manner. The service is also more responsive and accessible and you can see from the KDR Face Book and Instagram pages how it worked in practice for claimants who agreed to share their stories.
The accounts should appear on the Companies House website in due course.