Are you solicitors?

No.  Our Director previously trained and supervised solicitors in carrying out social security casework under pro bono programmes in the voluntary sector. Before the abolition of legal aid, the vast majority of legal aid, in, for example, social security went to non-solicitor advisers. Many solicitors employ lots of non-solicitors to pursue cases. The monopoly of solicitors on advice has long since disappeared. The legal profession is structured in such a way that it is not economically viable for it to run many types of cases and so lawyers these days generally only work for wealthy people. And legal aid is currently largely a thing of the past.

The County Court Small Claims Track is specifically set-up to run without lawyers - legal cost are not usually recoverable. Non-solicitor advisers are permitted to represent for Small Claims, but only with the claimant present (Ministry of Justice - Practice Direction 27 - Small Claims Track).  If the claimant being "present" causes a problem for a disabled person then the Court is required to make reasonable adjustments for them.

Alternatively, claims can be brought without representation and with more informal support.  The courts service has produced guidance encouraging the courts to be more accommodating to litigants in person saying the litigant in person should never be seen as a problem.  It's more about whether the court is a problem for the litigant in person:

If we decide your claim is better dealt with by solicitors we can refer you on to a reputable firm.