Am I obliged to instruct Kester Disability Rights once a free consultation has taken place?

No, you are perfectly entitled to use what you have learned from your free consultation to either pursue your case yourself or go elsewhere. If you wish to appoint Kester Disability Rights to work for you, we will send you an agreement which is only binding if you choose to sign it remembering you would only have to pay KDR anything if the case is successful and money is obtained.